What Is It?
IT provides assistance with activating accounts or resolving login problems.
The following account types are supported by IT:
- Computer User ID (CUID)
- Office 365 Email
- Langara ID
See more information what accounts are used with which systems: Using your different Langara accounts
Please see related articles on how to activate your Computer User ID or reset password.
CAUTION - Students with 2FA issues should go to either the Service Desk or remotesupport.langara.ca. Those submitting tickets will be redirected to these 2 methods of support.
Who Is Eligible to Use It?
Students, Faculty, Staff
How Do I Get It?
We have many methods of support.
IT Support Hours
| Support Method |
Access Via |
Hours |
Days |
Notes |
| Remote Support |
https://remotesupport.langara.ca |
8am-8pm / 9am-5pm |
Mon-Fri / Sat |
Limited support after 4pm and on Saturday. Response time may be slower. |
| Ticket |
Click the Get Login Help button above |
24/7 |
Mon-Sun |
While you can submit tickets at any time. We will only be able to work on them during regular office hours: 8am-4pm Mon-Fri |
| Knowledge Base |
https://langara.ca/ask-it |
24/7 |
Mon-Sun |
Where we provide articles for you to help yourself |
| In Person |
IT Service Desk in the Library |
8am-6pm / 9am-12pm |
Mon-Fri / Sat |
|