Login Help

What Is It?

IT provides assistance with activating accounts or resolving login problems.

The following account types are supported by IT:

  • Computer User ID (CUID)
  • Office 365 Email
  • Langara ID

See more information what accounts are used with which systems: Using your different Langara accounts

Please see related articles on how to activate your Computer User ID or reset password.

CAUTION - Students with 2FA issues should go to either the Service Desk or remotesupport.langara.ca. Those submitting tickets will be redirected to these 2 methods of support.

Who Is Eligible to Use It?

Students, Faculty, Staff

How Do I Get It?

We have many methods of support.

IT Support Hours
Support Method Access Via Hours Days Notes
Remote Support   https://remotesupport.langara.ca   8am-8pm / 9am-5pm Mon-Fri / Sat Limited support after 4pm and on Saturday. Response time may be slower.  
Ticket Click the Get Login Help button above 24/7 Mon-Sun While you can submit tickets at any time. We will only be able to work on them during regular office hours: 8am-4pm Mon-Fri
Knowledge Base https://langara.ca/ask-it 24/7 Mon-Sun Where we provide articles for you to help yourself
In Person IT Service Desk in the Library 8am-6pm / 9am-12pm Mon-Fri / Sat  
Get Login Help

Related Articles (7)

Activate your Computer User ID (CUID) via IDSelfService
Activate your Computer User ID (CUID) via the Student Information System (SIS)
How to connect an iPhone or iPad to the eduroam network
This FAQ answers some questions about the update to the AskIT portal.
Steps to reset your Computer User ID (CUID) password
Use self-service, call the Registrar, or contact IT Support to reset your Langara ID password
Information to help familiarize students and employees with all of their different accounts


Service ID: 2047
Fri 12/17/21 1:23 PM
Fri 2/2/24 1:56 PM
The constituents for whom the service is available (e.g., students, faculty, staff).
Students, Faculty, Staff
Any prerequisites for using the service (e.g., approvals, training, compliance requirements, and other services).
Student Registration Activity or Active Employment
Requesting the Service
Instructions for requesting the service (e.g., a link to a request form or contact information).
Click on the Get Login Help Button above or use one of the other available options

Service Offerings (1)

Login Help Request
Get help with your Computer User ID, Office 365 Email, or Langara ID