Activate your Computer User ID and Email (students)

Overview

All students must activate their Computer User ID (CUID) and Email account prior to being able to use computers on campus, access email or connect to Wi-Fi. Both are activated at the same time using the instructions below.

If your Computer User ID looks similar to this: wgretzky99, your email would be wgretzky99@mylangara.ca

Your Computer User ID (CUID) allows you to access the following:

  • Computers on campus
  • myFiles (off-campus file access)
  • Logging into Ricoh printers

Your Email is used for:

TIP: If you have already activated your account and just need to change your password or have forgotten your password please see Change Computer User ID password in the Related Articles section

Solution

CAUTION: You will need both your Langara email address and temporary password to activate your account. These are sent in 2 different emails.

To get your Langara email address

  1. Open a web browser and navigate to the Langara website
  2. Click the Log in button at the top right corner
  3. Click on Student Information System
  4. Log in using your nine-digit Langara ID number and your Langara ID password
  5. Once logged in, click on Change Login Profile
  6. Click on Maintain Computer User ID
    1. If you are in Regular Studies, select Maintain Computer User ID - Regular Studies
    2. If you are in Continuing Studies, select Maintain Computer User ID - Continuing Studies
  7. Note your Langara email address

To get your temporary password

  1. Log in to your preferred non-Langara email address and open the "Welcome from Langara IT" email previously sent to you
  2. Note your temporary password in the "Welcome from Langara IT" email

TIP: If you would like to find or update this email address in the Student Information System, please refer to the Add/update your alternate (non-Langara) email address article in the Related Articles section

Activate your account using a personal device

NOTE - Using a personal device on campus connected to eduroam or from any off campus location.

To activate your account

  1. Click on this link to activate your account
  2. Enter your Langara email address
  3. Click Next
  4. Enter your temporary password
  5. Click Sign In
  6. Click Next on the More information required window
  7. Keep your account secure page (2FA method)
  8. Click Next to go with Langara's recommended method: Microsoft Authenticator
    • If you don't have Microsoft Authenticator installed on your mobile phone please install it now using your phone's store app (App Store or Google Play)
  9. Open Microsoft Authenticator on your mobile phone
  10. Click on the + along the top of the app to add a new account
  11. Tap Work or school account
  12. Tap Scan a QR code. This will activate the phone's QR code scanner.
  13. Return to the "Keep our account secure" page on the browser and click Next
  14. This will bring up a QR Code. Scan it with your mobile phone. Wait for the account to be added to the app.
  15. Click Next on the browser
  16. A number will be displayed which you will need to type into a prompt on your mobile phone. Type the number in the prompt and tap Yes
  17. In the browser, a "Notification approved" screen appears. Click Next
  18. Success! Click Done
  19. Update your password screen appears.
    1. Enter your temporary password
    2. Enter a new password
    3. Enter the new password again
    4. Click Sign in
  20. You have now setup your 2FA method and updated you password. Your account is ready to use.

TIP - The Microsoft Authenticator app is also the recommended method for password recovery. By setting it up for 2FA it will now also work if you every need to recover your password. 

Activate your account using a Langara computer on campus

NOTE - Using a computer in an office, Citrix lab, Mac lab, PC lab, a lectern computer, or a Langara issued laptop on the LangaraDevices wireless network.

To activate your account

  1. Click on this link to activate your account
  2. Enter your Langara email address
  3. Click Next
  4. Enter your temporary password
  5. Click Sign In
  6. Update your password screen appears.
    1. Enter your temporary password
    2. Enter a new password
    3. Enter the new password again
    4. Click Sign in
  7. Click Next on the More information required window
  8. Keep your account secure page appears (Password Recovery method)
  9. Click Next to go with Langara's recommended method: Microsoft Authenticator
    • If you don't have Microsoft Authenticator installed on your mobile phone please install it now using your phone's store app (App Store or Google Play)
  10. Open Microsoft Authenticator on your mobile phone
  11. Click on the + along the top of the app to add a new account
  12. Tap Other. This will activate the phone's QR code scanner.
  13. Return to the "Keep our account secure" page on the browser and click Next
  14. This will bring up a QR Code. Scan it with your mobile phone. Wait for the account to be added to the app.
  15. Return to the browser and Click Next
  16. "Enter code" screen
    1. On your mobile phone, open the account in the Microsoft Authenticator app that you just made
    2. Type the 6 digit number you see there onto the line on the Enter code screen in the browser
    3. Click Next
  17. Success! Click Done
  18. You have now setup your password recovery method and updated you password. You account is ready to use.

TIP - The Microsoft Authenticator app is also the recommended method for 2FA. By setting it up as your password reset method it will now also work for 2FA. 

 

To set up other password recovery methods

You can set up a different password recovery method during step 9 so that you can change your password in the future:

  1. On the Keep your account secure window:
    • If you would like to use a different method, click on I want to use a different method.
      • Phone method TIP - This method works for 2FA as well so you will not need to take the extra steps to set up 2FA
        1. Choose Phone and click Confirm
        2. Choose your country code and enter your phone number
        3. Choose Text me a code or Call me
        4. Click Next
        5. Check your phone for the 6-digit verification code (via call or text message depending on what you selected previously) and enter the code on your computer when prompted
        6. Click Next
        7. Click Next again
      • Email method CAUTION - This method does not work for 2FA. You will be required to set up a 2FA method in addition to this when you attempt to access a 2FA protected service from a personal device.
        NOTE: We recommend using your preferred non-Langara email address where you received the "Welcome from Langara IT" email
        1. Choose Email and click Confirm
        2. Enter your personal (non-Langara) email address
        3. Click Next
        4. Click Next again
  2. Click Done

NOTE - If you do not have a mobile phone please contact IT either via Remote Support, in person at the Service Desk in the Library, or by submitting a Login Help ticket.

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Details

Article ID: 1385
Created
Tue 6/15/21 11:25 AM
Modified
Fri 10/20/23 9:42 AM
Environment
Enter the environment(s) in which this article is relevant. Eg. software name and specific version, OS(s), model of hardware, location, etc.
Computer User ID (CUID)
Student Information System (SIS)

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