Forgot Computer User ID password

Overview

Computer User IDs (CUIDs) are used by both students and employees to login to computers on campus, access Wi-Fi and other services.

Your CUID requires a unique password that can be reset through the ID Self Service tool.

Follow this article to change your password if you still know it. There are less steps.

Solution

Reset your password through ID Self Service

NOTE: If you are unsure what personal email address is associated with your Langara profile, see the section below Reset your password when preferred/personal email is unknown

  1. Visit idselfservice.langara.ca in a browser
  2. Click Forgotten Password
  3. Enter your Computer User ID (CUID) and click continue
  4. An email will be sent to the email address you have set as your preferred email and you will see the following screen
    • Make sure to check your junk mail in case you do not see the email in your Inbox 
  5. You can either click on click here or copy the code into the box
  6. Enter the new password in the New Password and Confirm Password box. The page will dynamically update to indicate if the password meets minimum requirements
  7. Click the Change Password button. When the progress bar reaches 100% the password change is complete 

Reset your password when preferred/personal email is unknown

If you do not know what personal email address is associated with your Langara profile, follow these steps to reset your CUID password.

  1. Go to https://swing.langara.bc.ca/prod/twbkwbis.P_WWWLogin
  2. Login using your 9-digit Langara ID and password
  3. Under Main Menu click Employees or Students as appropriate
  4. Under Quick Links click Change Login Profile
  5. Under Change Login Profile click Maintain Computer User ID - Regular Studies (this link works even if you are not a student)
    • If you are a Continuing Studies student, click Maintain Computer User ID - Continuing Studies
  6. Note the email address listed in the Computer User ID section
  7. Click the link on this line: • RESET/FORGOTTEN Password - to reset a Computer User ID password, click here
  8. Follow from Step 3 in the above section Reset your password through ID Self Service
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Details

Article ID: 1386
Created
Tue 6/15/21 11:43 AM
Modified
Sat 8/14/21 10:31 AM
Environment
Enter the environment(s) in which this article is relevant. Eg. software name and specific version, OS(s), model of hardware, location, etc.
ID Self Service
Computer User ID (CUID)