Forgot Computer User ID password

Overview

Computer User IDs (CUIDs) are used by both students and employees to login to computers on campus, access Wi-Fi and other services. See Related Articles for more information on using your different Langara acounts.

Your CUID requires a unique password that can be reset through the ID Self Service tool.

See Related Articles if you already know your password and wish to change it. There are less steps.

NOTE: Your CUID password is used for your Office 365 email account. Changing your CUID Password changes it for your email account as well. 

Solution

Reset your password through ID Self Service

NOTE: If you are unsure what non-Langara email address is associated with your Langara profile, see the section below Reset your password when non-Langara email is unknown

  1. Visit idselfservice.langara.ca in a browser
  2. Click Forgotten Password
  3. Enter your Computer User ID (CUID) and click continue
  4. An email will be sent to the email address you have set as your preferred email and you will see the following screen
    • Make sure to check your junk mail in case you do not see the email in your Inbox 
  5. You can either click on click here or copy the code into the box
  6. Enter the new password in the New Password and Confirm Password box. The page will dynamically update to indicate if the password meets minimum requirements
  7. Click the Change Password button. When the progress bar reaches 100% the password change is complete 

Reset your password when non-Langara email is unknown

If you do not know what non-Langara email address is associated with your Langara profile, follow these steps to reset your CUID password.

  1. Go to https://swing.langara.bc.ca/prod/twbkwbis.P_WWWLogin
  2. Login using your 9-digit Langara ID and password
  3. Under Main Menu click Employees or Students as appropriate
  4. Under Quick Links click Change Login Profile
  5. Under Change Login Profile click Maintain Computer User ID - Regular Studies (this link works even if you are not a student)
    • If you are a Continuing Studies student, click Maintain Computer User ID - Continuing Studies
  6. Note the email address listed in the Computer User ID section
  7. Click the link on this line: • RESET/FORGOTTEN Password - to reset a Computer User ID password, click here
  8. Follow from Step 3 in the above section Reset your password through ID Self Service

Details

Article ID: 1386
Created
Tue 6/15/21 11:43 AM
Modified
Tue 3/15/22 11:58 AM
Environment
Enter the environment(s) in which this article is relevant. Eg. software name and specific version, OS(s), model of hardware, location, etc.
ID Self Service
Computer User ID (CUID)
Office 365

Related Articles (7)

Activate your Computer User ID (CUID) via the Student Information System (SIS)
Add a new email or update your existing personal email address using the Student Information System (SIS)
Use IDSelfService to change your password
Get help with your Computer User ID, Office 365 Email, or Langara ID
Use your Computer User ID and password to log into Cascade server
Information to help familiarize students and employees with all of their different accounts
An error message may display when attempting to activate a Computer User ID (CUID) and create a password.

Related Services / Offerings (2)

Get help with your Computer User ID, Office 365 Email, or Langara ID
This service helps you to reset your Computer User ID and email password.