Forgot Computer User ID and Email password


Computer User IDs (CUIDs) are used by both students and employees to login to computers on campus, access Wi-Fi and other services. See Related Articles for more information on using your different Langara accounts.

See the Related Articles section if you already know your password and wish to change it.

NOTE: Your CUID password is used for your Office 365 email account too. Changing your CUID password changes it for your Langara email account as well. 


CAUTION: To reset your password, your account must be activated first.

  1. Go to this link; alternatively, click on Forgot my password in the log in screen of the Microsoft service you are trying to log in to.
  2. Enter your Langara email address.
  3. Solve the puzzle.
  4. Click Next.
  5. Choose one of your additional authentication methods and follow the instructions to verify your account.
    TIP:The verification process will differ slightly depending on which authentication methods you previously set up for your account, please refer to this Microsoft article under Reset methods for more details.
  6. Enter your new password in both text boxes.
  7. Click Finish.
100% helpful - 1 review
Print Article


Article ID: 1386
Tue 6/15/21 11:43 AM
Mon 11/6/23 3:31 PM
Enter the environment(s) in which this article is relevant. Eg. software name and specific version, OS(s), model of hardware, location, etc.
ID Self Service
Computer User ID (CUID)
Office 365

Related Articles (7)

Activate your Computer User ID (CUID) via the Student Information System (SIS)
Add a new email or update your existing personal email address using the Student Information System (SIS)
Get help with your Computer User ID, Office 365 Email, or Langara ID
Use your Computer User ID and password to log into Cascade server
Information on your student accounts and how to set them up
Information to help familiarize students and employees with all of their different accounts

Related Services / Offerings (2)

Get help with your Computer User ID, Office 365 Email, or Langara ID
This service helps you to reset your Computer User ID and email password.