FAQ for Windows 11 issues

Overview

All labs and enhanced classrooms were updated to Windows 11 starting in May 2024. Although this environment generally performs well, the IT department has received reports of some issues, which are outlined below. We are diligently working to resolve these issues to ensure that instructors and students have a proper learning environment. In the meantime, please see the available work-arounds for the most commonly reported issues below.

For instructors encountering issues interrupting a class or exam please call 5999 and a tech will be dispatched to you.

Please submit a Windows 11 Lab Support ticket if you are encountering an issue that cannot be resolved via one of the work-arounds below. 

What should I do if my audio is stuttering?
  • Sign out of Windows 11 and sign back in.
    1. Select Start Uploaded Image (Thumbnail)
    2. Click on your name
    3. Sign out
    4. Sign in to Main Desktop.
  • Switch to the Langara Citrix workspace to play audio.
    1. Disconnect from Windows 11 desktop
    2. Locate Langara Citrix workspace login at the bottom left corner
    3. Sign in with your Computer User ID and password.

                  NOTE - Access to Langara Citrix workspace has been extended until the end of June 2024.

  • Connect Langara issued laptop to the lectern and play the audio from the laptop.
I'm having trouble playing videos. What can I do?
  • Download the video to the desktop and open it with a Media Player.
  • Upload the video to H: drive or OneDrive  and open it with a Media Player.
  • Sign out of Windows 11 and sign back in.
    1. Select Start Uploaded Image (Thumbnail)
    2. Click on your name
    3. Sign out
    4. Sign in to Main Desktop.
  • Switch to the Langara Citrix workspace to play audio.
    1. Disconnect from Windows 11 desktop
    2. Locate Langara Citrix workspace login at the bottom left corner
    3. Sign in with your Computer User ID and password.

                  NOTE - Access to Langara Citrix workspace has been extended until the end of June 2024.

  • Connect Langara issued laptop to the lectern and play the video from the laptop. If you do not have a laptop, you can request one by submitting an employee laptop request: Request an Employee Laptop.
What can I do if my USB flash drive is not working?
  • Insert your USB flash drive before signing in to Windows 11.
  • Copy files to your H: drive from another computer or from Citrix workspace. Then locate the files in H: drive in Windows 11.
  • Store files in OneDrive instead of USB flash drive. Then locate the files in OneDrive in Windows 11.
  • Switch to the Langara Citrix workspace to play audio.
    1. Disconnect from Windows 11 desktop
    2. Locate Langara Citrix workspace login at the bottom left corner
    3. Sign in with your Computer User ID and password.

                  ​​​​​​​NOTE - Access to Langara Citrix workspace has been extended until the end of June 2024.

  • Connect Langara issued laptop to the lectern and insert the USB flash drive into the laptop. If you do not have a laptop, you can request one by submitting an employee laptop request: Request an Employee Laptop.
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Details

Article ID: 9933
Created
Fri 5/31/24 4:08 PM
Modified
Mon 6/3/24 3:25 PM
Environment
Enter the environment(s) in which this article is relevant. Eg. software name and specific version, OS(s), model of hardware, location, etc.
Windows 11
Computer Labs
Enhanced Classrooms