Error: "It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application...."

Overview

This error can show up if 3rd party cookies are disabled on the browser and Kaltura will not play the video. 

Solution

Please follow the instructions below to enable the 3rd party cookies for Kaltura to run on your BrightSpace: 

  1. On Mac Safari, click Safari on the top left side of your window.
  2. Click Preferences.
  3. Click Privacy.
  4. Uncheck the box called "Prevent cross-site tracking".
  5. Revisit or refresh your BrightSpace video link. You should now see the page come up without any error messages.
  6. Go back to Preferences and check the box called "Prevent cross-site tracking".
  7. Close out your Preferences window.

Symptoms

Kaltura video will not play

Error Code

It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies.

Cause (If Known)

3rd Party Cookies are blocked;

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