Welcome to the Langara AskIT portal. Here are some answers to questions you might have about how to find information and make use of our services.
Need a quick answer?
Search solutions to common issues at the top-right corner.
IT has made many support articles available for viewing in the Knowledge Base with new articles being added all the time.
How do I submit a ticket?
There are two ways to submit a ticket:
- Selecting a specific service from the IT Service Catalog
- Submitting a General Technical Support request if there is no appropriate service available
TIP: Your request will get handled faster if you choose the appropriate service! Can’t find a service? Do a search at the top-right corner.
How do I view my tickets?
Click the View Your Tickets button on the left of the AskIT Home page.
How do I update my ticket?
In addition to responding to the email notifications you will receive when submitting and updating a ticket you can log in to the portal and comment directly on a ticket from your list of active tickets
Can I add other people to a ticket?
Yes! Anyone added can view and will receive notifications on the ticket.
When submitting a new ticket:
- Look for Additional Contacts filed under the Requestor Information section and add anyone you want by including their email address
- TIP: Don’t see the person you’re looking for? Hit the magnifying glass and it will open a new window to display all available contacts instead of the top 5
When the ticket is already created:
- Ask the IT technician to add any additional contacts by leaving a comment in the AskIT Portal
How do I attach files to a ticket?
There are a few different ways, depending on the way you submit the ticket and the status of the ticket:
- For a new ticket in the AskIT portal, use the Attachment option at the bottom of the form to browse to and attach files
- When viewing your existing ticket in the AskIT portal, click the Add Attachment button at the top or the + symbol in the Attachments section on the right
- If replying to a ticket by email, use the Attach or Attach File option in Outlook--don't include the attachment in the body of the email as it will get stripped out
What if I am having trouble logging in to the Portal?
If you cannot log in to the AskIT Portal then you can get help by: