General Technical Support

What Is It?

Not sure what you're looking for and need a support technician to come to your aid? We're here to help!

Who Is Eligible to Use It?

Students, faculty, and staff are all eligible for desktop support at Langara.

Where Can I Get It?

We have many methods of support.

IT Support Hours
Support Method Access Via Hours Days Notes
Remote Support   https://remotesupport.langara.ca   8am-8pm / 9am-5pm Mon-Fri / Sat Limited support after 4pm and on Saturday. Response time may be slower.  
Ticket Click the Request Help button above 24/7 Mon-Sun While you can submit tickets at any time. We will only be able to work on them during regular office hours: 8am-4pm Mon-Fri
Knowledge Base https://langara.ca/ask-it 24/7 Mon-Sun Where we provide articles for you to help yourself
In Person IT Service desk in the Library 8am-6pm / 9am-12pm Mon-Fri / Sat  

Hours change during Intercession. Please double check the hours on the homepage during intercession as they will be the current support hours

 
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Related Articles (1)

FAQ for AskIT Portal update
This FAQ answers some questions about the update to the AskIT portal.

Details

Service ID: 995
Created
Wed 2/24/21 3:53 PM
Modified
Mon 9/12/22 8:32 AM
Audience
The constituents for whom the service is available (e.g., students, faculty, staff).
Faculty, Staff, Students
Requirements
Any prerequisites for using the service (e.g., approvals, training, compliance requirements, and other services).
Current employee of the College or student registered in classes. While we can help if you do not fall into either category, our support is limited.
Requesting the Service
Instructions for requesting the service (e.g., a link to a request form or contact information).
Click on the Request Help button above.