What Is It?
Not sure what you're looking for and need a support technician to come to your aid? We're here to help!
Who Is Eligible to Use It?
Students, faculty, and staff are all eligible for desktop support at Langara.
Where Can I Get It?
We have many methods of support.
IT Support Hours
| Support Method |
Access Via |
Hours |
Days |
Notes |
| Remote Support |
https://remotesupport.langara.ca |
8am-8pm / 9am-5pm |
Mon-Fri / Sat |
Limited support after 4pm and on Saturday. Response time may be slower. |
| Ticket |
Click the Request Help button above |
24/7 |
Mon-Sun |
While you can submit tickets at any time. We will only be able to work on them during regular office hours: 8am-4pm Mon-Fri |
| Knowledge Base |
https://langara.ca/ask-it |
24/7 |
Mon-Sun |
Where we provide articles for you to help yourself |
| In Person |
IT Service desk in the Library |
8am-6pm / 9am-12pm |
Mon-Fri / Sat |
|
Hours change during Intercession. Please double check the hours on the homepage during intercession as they will be the current support hours