Report Lost or Stolen Device

Who can request this service?

Employees

Overview

In the event that you lose a device that has been assigned to you by IT or have one stolen, you will need to report it to the College as soon as possible.

NOTE - Meeting Room/Classroom/Lab Devices: This service is for devices IT has assigned to you personally. Please report suspected equipment missing from meeting rooms, labs and classrooms here.

NOTE - 2FA Authenticator Token: If you lost your 2FA token please submit a request for a new token here. We will deactivate your old one as part of the request. If your token was actually stolen, please report it here.

Before you make request

Please ensure you have the following:

  • Time you noticed the theft/loss of the device
  • Location that the device was last seen
  • Make and model of the device
  • What, if any, sensitive data is on the device
  • Police case # if you have already filed a report

After you make request

You will receive an email notification with a ticket number for reference. You may reply to the email or login to the AskIT Portal and update your ticket from there if you have any further details or questions.

A technician will be in contact with you to arrange for a replacement device.

 
Report Loss/Theft General Loss/Theft Support

Details

Service ID: 2432
Created
Mon 6/13/22 3:38 PM
Modified
Fri 4/28/23 1:14 PM
Audience
The constituents for whom the service is available (e.g., students, faculty, staff).
Faculty, Staff, Students
Requirements
Any prerequisites for using the service (e.g., approvals, training, compliance requirements, and other services).
Lost or had stolen a computing device that belongs to Langara
Requesting the Service
Instructions for requesting the service (e.g., a link to a request form or contact information).
Please submit your report by clicking the Report Loss or Theft button

Service Offerings (2)

Report Lost or Stolen Device
When you lose or have a device stolen this is where you can report it.
General Loss/Theft Support
If you haven't found the service that you want, you can submit a General Loss/Theft Support ticket.