Who can request this service?
All Employees
Overview
In the event that you lose or have a device that has been assigned to you by IT, you will need to report it to the College as soon as possible.
2FA Authenticator Token: If you lost your 2FA token please submit a request for a new token here. We will deactivate your old one as part of the request. If your token was actually stolen, please report it here.
Before you make request
Please ensure you have the following:
- Time you noticed the theft/loss of the device
- Location that the device was last seen
- Make and model of the device
- What, if any, sensitive data is on the device
- Police case # if you have already filed a report
After you make request
You will receive an email notification with a ticket number for reference. You may reply to the email or login to the AskIT Portal and update your ticket from there if you have any further details or questions.
A technician will be in contact with you to arrange for a replacement device.