Overview
Employees have automatic access to several network drives on Windows PCs, including H: (personal) and J: (department).
If you are not seeing your network drive(s), see the solution below for troubleshooting steps.
Solution
TIP: This article only applies to Windows PCs. To connect to a network drive on a Mac, see: Connect to a network server or share on a Mac in the related articles section.
If you are not seeing network drives after logging in to your PC, follow these steps.
- Log into My Files and check if you have access to the folders from there. If not, go to Step 5.
- Log out of your computer account and log back in. If network drives are still missing, continue to the next step.
- Restart the computer and log in. If network drives are still missing, continue to the next step.
- Log in to a different PC. If network drives are showing the problem is likely with your PC. If network drives are still not showing the problem may be a broader network or account issue.
- Contact the IT Service Desk for further assistance using the General Technical Support form. If the issue is urgent and affecting your work, come to the IT Service Desk on the main floor of the Library or contact us via Remote Support.
Symptoms
J drive or H drive are missing in Windows file explorer.