General 2FA Support

Who can request this service?

Faculty, Staff, Students


Two-factor authentication or 2FA is a method to confirm a user's identity only after they present two pieces of evidence. An example would be you logging into your GMail account, and then getting a notification on your phone, requesting confirmation that it was indeed you who logged in.

2FA is required by everyone accessing various services at Langara college including Office 365, Workday, AskIT, and Brightspace.

If you have questions or issues with your 2FA setup and cannot find a suitable service for your specific issue, then please submit a General 2FA Support ticket.

If you are looking for how to setup 2FA or transfer to another mobile device, please see the related articles section for relevant KBAs. Additionally, if your need for help with 2FA is urgent and the KBAs don't solve your issue, we recommend that you reach out to a technician via

CAUTION - If you are a student looking for help with 2FA, please go to the Service Desk in the Library or visit

After you make request

You will receive an email notification from the email system with a ticket number for reference. You may reply to the email if you have any further details or questions. If you are submitting this request via a personal email address (because you can't log in to AskIT due to not being able to 2FA) please check your junk mail if you do not see a response from us. Replying to that email will be your main method of updating the ticket. Upon completion of the request, you will receive an email from IT requesting that you confirm all is as requested.

Request 2FA Support

Related Articles (2)

How to set up 2-factor authentication with the Microsoft Authenticator app
How to setup 2FA on a new phone.


Service ID: 994
Wed 2/24/21 3:27 PM
Fri 2/2/24 11:36 AM
The constituents for whom the service is available (e.g., students, faculty, staff).
Staff, Faculty, Students
Any prerequisites for using the service (e.g., approvals, training, compliance requirements, and other services).
current employee or student of Langara College
Requesting the Service
Instructions for requesting the service (e.g., a link to a request form or contact information).
Ask for help with 2FA by click on the Request 2FA Support
Pointers to service documentation, service policies, FAQs, training materials, etc. Give context-sensitive link, pointing to KBA supporting service offering in question.