Who can request this service?
Faculty, Staff, Students
Overview
Two-factor authentication or 2FA is a method to confirm a user's identity only after they present two pieces of evidence. An example would be you logging into your GMail account, and then getting a notification on your phone, requesting confirmation that it was indeed you who logged in.
2FA is required by everyone accessing various services at Langara college including Office 365, Workday, AskIT, and Brightspace.
If you have questions or issues with your 2FA setup and cannot find a suitable service for your specific issue, then please submit a General 2FA Support ticket.
If you are looking for how to setup 2FA or transfer to another mobile device, please see the related articles section for relevant KBAs. Additionally, if your need for help with 2FA is urgent and the KBAs don't solve your issue, we recommend that you reach out to a technician via remotesupport.langara.ca.
CAUTION - If you are a student looking for help with 2FA, please go to the Service Desk in the Library or visit remotesupport.langara.ca.
After you make request
You will receive an email notification from the email system with a ticket number for reference. You may reply to the email if you have any further details or questions. If you are submitting this request via a personal email address (because you can't log in to AskIT due to not being able to 2FA) please check your junk mail if you do not see a response from us. Replying to that email will be your main method of updating the ticket. Upon completion of the request, you will receive an email from IT requesting that you confirm all is as requested.