Transfer 2FA Authentication to your new phone

Overview

If you have setup the 2-Factor Authentication (2FA) app on your old phone and need to set it up on a new one, follow the instructions in the Solution below.

NOTE: If you don't have access to your old phone with the authenticator app on it, submit an IT help ticket to reset your 2FA HERE

Solution

1. From a laptop, tablet, or PC, go to this link: https://aka.ms/proofup
2. Login with your Langara email address and password.
3. An authentication notification will be sent to your old phone. Approve it.
4. Follow the instructions in the link or video with your new phone to setup the authentication app.
5. Once the authenticator is setup on your new phone, you can delete the authenticator app from your old phone.