Overview
Drop-in IT support is available on weekdays from 10am to 2pm. Outside of these hours, the Service Desk also offers 15‑minute scheduled appointments for students, staff, and faculty who require face‑to‑face assistance during our appointment‑only hours.
Appointment-Only Hours
- Monday to Thursday 8:00 am–10:00 am and 2:00 pm–6:00 pm
- Friday 8:00 am–10:00 am and 2:00 pm–5:00 pm
NOTE - CHANGE IN HOURS DURING SEMESTER START, FINAL EXAMS, and INTERSESSION
SEMESTER START (the first two weeks of a semester) & FINAL EXAM period
Due to the busyness during these periods, the Service Desk will be open for general drop-in support from 8am to 6pm on weekdays. Book a Service Desk Visit appointments are on hold during this time.
INTERSESSION (the period after final exams and before the start of the semester)
Due to the Library closing on weekdays at 4:30pm during Intersession, Book a Service Desk Visit will only be offered up to 4:30pm.
CAUTION - Scheduled appointments cannot be made less than 24 hours in advance.
If you need immediate help, Remote Support, and Emergency Meeting/Exam/Event/Classroom support (dial local 5999) is available Mon-Fri, 8am–6pm.
Submitting a ticket is the most effective method to get support for more involved issues.
About "Book a Service Desk" Visits
- Cancellations: We know your time is valuable. If an appointment must be cancelled due to resource constraints, you will receive a notification as early as possible.
- Timeliness: Please be on time. We cannot push appointments past their timeslot.
- Location: Appointments take place just at the IT Service Desk (behind the curtain), in the Library.
- Appointment Topics: Login, Account, 2FA, Eduroam (WiFi), Other
NOTE - We are unable to work on your computer during these timeslots; for this kind of support please visit the Service Desk during general drop-in support hours, visit Remote Support, or submit a ticket so we can arrange time to look at your device.