Overview
On the AskIT Portal, you will notice the following section in the center of the homepage: 
MEEC (Meetings, Exam, Event, or Classroom) Support
If you are admin/faculty and having an issue with a meeting, exam, event, or class that is currently happening, call the emergency 5999 line. IT will immediately dispatch a technician to the location to resolve the issue.
TIPS
- If the issue involves a student unable to login a computer during an exam or class, it is best to send the student to the Service Desk at the library VS calling 5999 and disrupting the class or exam for one student.
- This helps our team ensure any account issues are resolved before the student returns to the exam room. The solution might take longer than a simple password reset.
- If you are having problems when your class or exam is about to start within 15 minutes, call 5999.
- We do not provide support over the phone; this line is for dispatching technicians to locations.
- The phone is for employees only, students should go to remote support or the Service Desk.
Service Desk
For in-person support, please visit the IT Service Desk at the Library in the L Building. Service desk support is available at the following days and times:
- Monday to Friday (8:00 am to 6:00 pm)
- Saturday (9 am to 12 pm)
- Sunday (Closed)
Chat Support
Chat support is available for students, staff, and faculty to help you address any IT-related inquiries or issues. The AskIT chat support is available on the following days and times:
- Monday to Friday (8:00 am to 8:00 pm)
- Saturday (9:00 am to 5:00 pm)
- Sunday (Closed)
NOTE - We have increased support during the first week of each term.