Who can request this service?
Faculty, Staff
Overview
ACD queues are used by departments like REG, CS, and Langara Global for managing incoming large numbers of incoming calls. The queue can direct calls to teams based on caller needs and department hours.
Things that you can change for an ACD queue are:
- Name
- Hours
- Add/remove extensions
- Menu Options
Before you make request
Please ensure you have the following information ready when filling out the form:
- Are you asking for a new ACD queue?
- ACD Queue Name & Number*
- What you want to change (see above)
* If you are asking to change an existing queue
After you make request
You will receive an email notification from the email system with a ticket number for reference. You may reply to the email if you have any further details or questions.
Upon completion of the request, you will receive an email from IT requesting that you confirm all is as requested.