Who can request this service?
IT Staff
Overview
This service will allow you to request a LDAP replication of users and groups from a specific environment to another.
The process goes as follows:
- Pre-replicating data cleanup (1 - 2 hours), ideally done at the end of the day
- Replication Script Run (several hours), ideally done overnight
- Post-replication corrections (2 - 3 hours), done the following morning
Regardless of whether started at beginning or end of day, the process will not be completed until late the following morning.
Typically, the source environment will be Production Active Directory/eDir (Prod) to Test or Dev Active Directory/eDir.
CAUTION - It is crucial that all tasks are stopped on the IAM environment that is getting replicated to before Infrastructure begins the pre-replication cleanup.
NOTE - Infrastructure needs at least a weeks notice to confirm if resources will be available to do this.
Before you make request
Please ensure you have the following:
- The source environment (Prod/Test/Dev - AD/eDir/Both)
- The destination environment (Test/Dev - AD/eDir/Both)
- The date you want the replication completed by
After you make request
You will receive an email notification from the email system with a ticket number for reference. You may reply to the email if you have any further details or questions. You should receive communication confirming if the resources are available for the requested date. You should receive a response within one business day of submitting.
Assuming the date is confirmed:
- You will receive communication that the date is confirmed.
- The day the process begins, you will receive communication asking to confirm the IAM tasks are stopped.
- Upon completion, you will receive notification that replication is complete.
Best effort will be made to update the requester of the various stages of the process as they happen.