Folder from shared mailbox doesn't show up in Outlook

Overview

Shared mailboxes let individuals create folders that can be accessed by other users. Sometimes, these folders can stop showing for certain users.

Solution

1. Open Outlook
2. Click on File
3. Click on Account Settings, then Account Settings... from the drop down
4. Select your account, then click on Change...
5. Click More Settings
6. Go to the Advanced tab
7. Un-check Download shared folders under Cached Exchange Mode Settings
8. Restart Outlook

TIP: Check that the folders show up properly now, and follow steps 1-8 but checking the box this time to avoid other undesirable changes

Symptoms

• Shared mailbox disappears for only some users in Outlook