Manage shared mailbox ownership

Overview

Shared email accounts are now managed by the owner of the mailbox, previously this was handled by IT. Owners are able to give another individual permission to view the mailbox by logging into the Outlook Web Application (OWA).

Solution

Note: Any changes to membership or owners can take up to 2 hours to complete and in some cases overnight. Only current owners can assign new owners.

1. Log into OWA
2. Click Settings in the top right corner and then select View all Outlook settings
3. Click the General Tab, select Distribution groups
   • From the Distribution groups menu you can see both groups your belong to and groups you own
4. Double click the proper -mbox-access mailbox under groups you own
5. From the left menu, select ownership
6. Click the + sign to add members
7. In the search box enter the name of the person you want to add and click OK
8. Click Save