Overview
Starting January 26, 2026, IT Support will be adjusted to accommodate our reduced resources. The new support model will look like the following:
Phase 1: Starting Jan 26, 2026
Monday to Friday – 8am to 6pm
- Service Desk:
- General support:
- Monday to Thursday 8:00 am–6:00 pm
- Friday 8:00 am–5:00 pm
- Chat Support:
- Open: Monday to Friday 8:00 am–6:00 pm
- Emergency Meeting/Exam/Event/Classroom support (call 5999):
- Open: Monday to Friday 8:00 am–6:00 pm
Saturday support will no longer be offered. We will be ceasing Saturday support.
Phase 2: Summer 2026
New IT Service Desk Hours – Monday to Friday
- New IT Service Desk Hours:
- General support: Monday to Friday 10:00 am–2:00 pm
- Book-a-Service-Desk-Visit Hours:
- By appointment
- Monday to Thursday 8:00 am–10:00 am and 2:00 pm–6:00 pm
- Friday 8:00 am–10:00 am and 2:00 pm–5:00 pm
- Chat Support:
- Open: Monday to Friday 8:00 am–6:00 pm
- Emergency Meeting/Exam/Event/Classroom support (call 5999):
- Open: Monday to Friday 8:00 am–6:00 pm
What does this mean?
This means that in Phase 2, the Service Desk will be open only from 10:00 am–2:00 pm on weekdays.
A new service, Book-a-Service-Desk-Visit, will allow employees and students to book time with a tech at the Service Desk between 8:00 am–10:00 am and 2:00 pm–6:00 pm Mondays through Thursdays and 8:00 am–10:00 am and 2:00 pm–5:00 pm on Fridays for any issue that needs face-to-face interaction. More information on Book-a-Service-Desk-Visit to come.
Why is this happening?
Following recent layoffs at the College, our IT staff has been reduced. As a result, our IT Service Desk support hours had to be adjusted.