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Overview
Starting January 26, 2026, IT Support will be adjusted to accommodate our reduced resources. The new support model will look like the following:
Phase 1: Starting Jan 26, 2026
Monday to Friday – 8am to 6pm
- Service Desk:
- General support
- Monday to Thursday 8:00 am–6:00 pm
- Friday 8:00 am–5:00 pm
- Chat Support:
- Emergency Meeting/Exam/Event/Classroom support (call 5999):
Saturday support will no longer be offered. We will be ceasing Saturday support.
Phase 2: Mid-February, 2026
New IT Service Desk Hours – Monday to Friday
- New IT Service Desk Hours – Mon - Fri:
- General support 10:00 am–2:00 pm
- Book-a-Tech Hours:
- By appointment: 8:00 am–10:00 am and 2:00 pm–6:00 pm
- Chat Support:
- Emergency Meeting/Exam/Event/Classroom support (call 5999):
What does this mean?
This means that in Phase 2, the Service Desk will be open only from 10:00 am–2:00 pm on weekdays. A new service, Book-a-Tech, will allow employees and students to book time with a tech at the desk between 8:00 am–10 am and 2:00 pm–6:00 pm for any issue that needs face-to-face interaction.
Why is this happening?
Following recent layoffs at the College, our IT staff has been reduced. As a result, our IT Service Desk support hours had to be adjusted.