Workday Support

Who can request this service?

Faculty, Staff

Overview

Visit the Workday Training site for training and support resources, including how-to guides and more details.

All employees including staff, faculty, CS instructors and program coordinators, managers, academic leaders and student workers use Workday to manage and view their personal information and to complete tasks based on their roles such as:

  • Updating personal information including benefits
  • View pay slips and tax documents
  • Managing time entry, work schedules and time off
  • Submitting purchase requisitions and expense claims
  • Submitting supplier requests and supplier invoices.

Unable to log in to Workday? If you are a former employee, please check your personal email address for instructions. If you cannot find the instructions there, please submit a Login Help request and select "Workday account for former employee".

Submit a Workday support request if you are having trouble completing a task in Workday, experiencing a technical issue, or need help navigating the system. Your request will be assigned to a member of our dedicated support team who will follow up with you for more information or with further instructions. For some requests, we may suggest a video or phone call over Teams depending on your preference.

Tips on Submitting a Support Request

Here are some tips that can help us resolve your support request faster and more efficiently.

  • Summarize the issue you are having and what you’ve tried to do to fix it.
  • If you’ve asked others for help, let us know who else you have spoken to about the issue.
  • Include 1-3 screenshots that show the issue or error you are experiencing in Workday.
  • Always submit a new support request for each new issue – don’t reply to or cc old support emails.

After you make request

You will receive an email notification from the email system with a ticket number for reference. You may reply to the email if you have any further details or questions. Upon completion of the request, you will receive an email from Workday requesting that you confirm all is as requested.

 
Get Workday Support

Related Articles (31)

0. Adding External Course(s) to External Course Catalogs
Follow this guide to learn how to add a new course to an external institution's catalog within Workday. You need to complete this step before building a Transfer Credit Rule
1. Creating a One to One Transfer Credit Rule
Learn how to establish new transfer credit rules for educational institutions and verify them using built-in reporting tools. This guide simplifies the process of configuring academic units and course details to ensure accurate credit tracking.
2. Creating a One to Two Transfer Credit Rule
Learn how to establish new transfer credit rules and verify them within the Workday platform. This guide provides a step-by-step walkthrough for configuring institution settings, course equivalents, and academic credits to streamline your administrative workflow.
4. Updating a Transfer Credit Rules to Add a New Effective Date
Learn how to navigate to the transfer credit rules module and modify existing entries for specific educational institutions. This guide provides a step-by-step walkthrough for editing effective dates and course information to ensure your academic data remains accurate.
5. Creating a Transfer Credit Rule where a course is not eligible for Transfer Credit at Langara
Learn how to efficiently set up and manage transfer credit rules for educational institutions within the Workday portal. This guide provides a step-by-step walkthrough to ensure your academic unit data is accurately recorded and verified.
6. Creating a Transfer Credit Rule where a course could transfer as two seperate courses
Learn how to efficiently set up and manage transfer credit rules for educational institutions within the Workday portal. This guide provides a step-by-step walkthrough to ensure your academic unit data is accurately recorded and verified.
7. Adding New Versions to External Courses in the External Course Catalog
Follow this guide to learn how to add a new course to an external institution's catalog within Workday. You need to complete this step before building a Transfer Credit Rule.
Accessing Workday Student Job Aids and Submitting a Support Ticket
Use this guide when you need help completing a task in Workday Student. It walks you through finding relevant job aids on the Langara intranet, and if the job aid doesn't resolve your issue — shows you how to submit a support ticket directly to the Workday Support (IT) team.
Accessing Workday Student on a Phone or Tablet
Workday Student is not currently supported on mobile devices. Please use a desktop or laptop browser to access the system. Mobile support is planned for a future phase following Go-Live 2 in March 2027.
Adding Student External Transcript to an Applicant Record In Workday
Learn how to manually record external transcript information for a student within the Workday system. This guide covers adding an external transcript to an applicant record.
Assigning Preliminary Transfer Credit in Workday
This guide demonstrates how to assign preliminary transfer credits for an applicant within the Workday system.
Assigning Unassigned Preliminary Transfer Credit in Workday for Applicants Starting at Langara in Summer 2027 or later
Learn how to assign unassigned transfer credits to a student prospect (applicant) within the Workday platform.
How to Add a Linked Student Note
Instructions on how to add a Linked Student Note. Linked Student Notes is a helpful tool for linking related notes.
How to Add a Student Note
Instructions on how to add Student Note to an application record in Workday.