Class not showing in Brightspace

Determine if anyone else can see the course, and check with your instructor if necessary.

Overview

Most courses offered at Langara have an online component available in Brightspace. Each Brightspace course is linked to Banner through an automated integration, which means enrollment changes in Banner are reflected in Brightspace on a scheduled basis, not in real time. 

Solution

NOTE - Courses will not appear in Brightspace until the first day of the term. If the new term hasn't started yet, you will not see your course in Brightspace.

If you are not seeing your course in Brightspace after the first day of classes, check the following in order: 

1. That you are registered for the course in Student Information System. Only registered students have access to the course in Brightspace.
2. That it's been over 24 hours since registering for the course. It can take up to 24 hours for the course registration data to sync with Brightspace.
3. That your instructor is using Brightspace for the course this term. Not all courses have an online component.
4. That your instructor has activated the course. It will appear in your instructor’s Brightspace once they do.
5. That your instructor has confirmed you appear in the Brightspace class list.
6. That you have contacted Registrar and Enrolment Services (RES) to confirm you are registered in the course for more than 24 hours and that the course is set up correctly in the system.

If you have checked the above and your course is still missing in Brightspace, submit a Missing Class in Brightspace ticket through the AskIT portal. Include the following in your request:

• Your Langara ID
• The CRN of the course
• The date you registered in Banner