H: drive missing on Langara laptop

Summary

The H: drive may be missing while other network drives remain available.

Body

Overview

When using a Langara laptop with the VPN, the H: drive may not display while other network drives remain available.

Solution

Remap network drives:

  1. Click Start button on desktop taskbar (Windows logo)
  2. Type _Un-Map Langara Drives until option shows up
  3. Run the process
  4. Click Start button on desktop taskbar (Windows logo)
  5. Type _Map Langara Drives until option shows up
  6. Run the process

Confirm H: drive is mapped:

  1. Click File Explorer (folder) button on desktop taskbar
  2. Click This PC on left menu
  3. Click Network locations if not already expanded
  4. Check available drives

Symptoms

H: drive missing but other network drives accessible

Details

Details

Article ID: 1618
Created
Tue 8/3/21 6:11 PM
Modified
Thu 10/19/23 2:08 PM
Environment
Enter the environment(s) in which this article is relevant. Eg. software name and specific version, OS(s), model of hardware, location, etc.
Langara laptop
Windows 10
GlobalProtect VPN