Adding/Removing a User to a Teams Phone Call Queue

Summary

Adding and removing users from a Teams Call Queue

Body

Overview

Currently, membership to a Teams Phone Call Queue is managed by M365 Groups (either a Team or Entra ID Group).

Solution

Please try the following:

  1. Contact your supervisor to determine who the owner of the Call Queue Team/Group is.
  2. Have them follow the instructions as outlined in the following KBA to add you to the applicable Team/Group: Managing Microsoft 365 (M365) Groups
    The group name should end in "Queue"

Details

Details

Article ID: 12308
Created
Tue 4/15/25 3:11 PM
Modified
Thu 7/31/25 12:35 PM
Environment
Enter the environment(s) in which this article is relevant. Eg. software name and specific version, OS(s), model of hardware, location, etc.
Teams Phone